Ask us anything — a real person reads it.
Scan the code or tap the button. No form, no call-back, no bot. Tell us what you are considering and we will tell you honestly what it involves — including when the answer is "do this at home instead".
Scan with your phone camera
+86 188 1168 1172 · same number on WhatsApp and for a call.
Not ready to message? Follow our WhatsApp channel for sourced price ranges and document checklists. It's one-way — we can't see you, and you can leave any time.
Hours are Monday–Sunday, 9:00–18:00 China Standard Time (UTC+8). Message any time.
Inside hours a real person replies within 12 hours. Outside hours your message is answered by 10:00 the next working morning, China time — it is never left to a bot.
We reply in English, German, French, Spanish and Russian. Voice notes are welcome and often easier than typing.
What to send us
None of it is required to start a conversation — send nothing and just ask. But these are what turn an estimate into a real quote, and the more of them we have, the fewer rounds it takes.
- A dental X-ray or panoramic scan (OPG)The single thing that turns a range into a real quote. A clear phone photo of a printed film works.
- Any quote or treatment plan you already haveEven in another language. It is the fastest way for us to tell you whether a number is normal.
- Reports, scans or discharge notesPDF is best. Photograph every page, including the header — the clinic name and date matter.
- Roughly when you could travel, and for how longSome treatment needs two trips with a healing gap in between. Dates change what is possible.
- Which city you are coming from or already live inIt decides flights, and whether a partner clinic or a remote plan makes more sense.
Files up to 100 MB go through WhatsApp fine; anything larger, or a DICOM disc from a CT or MRI, email it to hello@chinamedicaljourney.com and mention it in the chat. Please don't send us passport scans or bank details — we never need them to quote. What happens to what you do send is set out in Privacy & Records.
Start from what you need
Each of these opens the chat with the subject already filled in, so you don't have to explain yourself twice. Prices are our service fee — treatment is always quoted separately, per case, with the clinic named.
Dental quote — itemised, clinic named
Send what you think you need and rough dates. Within 48 hours you get a written itemised quote that names the clinic, says how many visits it takes, and flags where the estimate is uncertain without an in-person exam. An X-ray makes it far more accurate.
Health check-up booking (English report)
We match a check-up package to what you actually want checked, book it, and make sure you leave with an English report — not only a Chinese one.
Remote second opinion / case review
We organise a specialist review of records and imaging you already have, remotely, before you decide whether to travel. Coordination and translation only — the opinion comes from the licensed clinician giving it.
Appointment booking & registration (挂号)
We handle the Chinese-only apps, hospital registration and scheduling, so there is no 6am queue and no local SIM needed.
Records translation & hospital briefing
We translate your records and quote into English before you fly, brief the clinic on your case in Chinese, and translate the diagnosis and treatment notes afterwards. Remote support — we do not attend appointments with you.
English records + fapiao + insurance pack
We make sure you leave with an English diagnosis, your imaging, a proper fapiao and an itemised invoice, and we can help you assemble the claim for your insurer.
Discreet STI testing, arranged
We arrange testing at a clinic that handles it discreetly and report back in English. Coordination only — no diagnosis or advice from us.
How we use the chat
- We answer, then we leave you alone. If you go quiet we send at most one follow-up, and one more a week later. After that the ball stays in your court.
- We don't add anyone to a broadcast or mailing list from a chat. If we ever have something worth sending, we ask first and one word gets you off it.
- We never cold-call, and we don't pass your number to a clinic without telling you which one and why.
- China Medical Journey coordinates and translates. Diagnosis and treatment come from the licensed clinicians treating you — nothing we send in a chat is medical advice.
Prefer not to use WhatsApp? Email hello@chinamedicaljourney.com or use the quote form — same people, same reply time.